Last Updated: 16 Dec 2023
The Software Support LLC. (“we,” “us,” or “our”) is committed to protecting your privacy and providing a secure user experience for our “VPN Private” (the “App”). This Privacy Policy describes how we collect, use, and disclose your personal information when you use our App. By using the App, you consent to the practices described in this Privacy Policy. Please review this Privacy Policy carefully.
Data Collection:
- The app collects only user name and email address.
Data Usage:
- The collected user data (user name and email address) is used for account management.
Data Transmission:
- The user data (user name and email address) is transmitted from the iOS device.
Ad Targeting and App Analytics:
- User data is not collected for ad targeting purposes or app analytics. Firebase Crashlytics is used exclusively for collecting error logs.
Integration of Third-Party Advertising Services:
- The App integrates Google Ads and Unity Ads for advertising purposes.
- These services may collect certain information such as device ID, IP address, and ad interaction data to provide targeted advertising.
- The data collection and usage by these third-party services are governed by their respective privacy policies.
Data Disclosure to Users:
- Data collection, usage, transmission, and the integration of third-party advertising services are disclosed to users in the app’s privacy policy.
Data Retention Policies:
- Data retention policies involve [mention the duration for which data is retained] and are documented for users in the privacy policy.
Sharing with Third Parties:
- User data is not shared with any third-party entities, except for the use of Firebase Crashlytics for collecting error logs and as required for the operation of Google Ads and Unity Ads.
1. Information We Collect
- a. Information You Provide: When you download and use the App, we may collect information you voluntarily provide to us, including your email address and any other information you provide when contacting us for support or feedback.
- b. Usage Information: We may collect information about how you use the App, such as your interactions with the App’s features and functionalities.
- c. Device Information: We may collect information about your device, including its unique device identifier, IP address, operating system, and device model.
- 2. Use of Information
We use the information we collect for various purposes, including:
- a. To provide and improve the App and its features;
- b. To respond to your requests for support or feedback;
- c. To personalize your experience within the App;
- d. To monitor and analyze usage patterns and trends;
- e. To detect, prevent, or address technical issues or fraud; and
- f. To send you important notifications and updates related to the App.
3. Sharing of Information
We do not sell, trade, or otherwise transfer your personal information to third parties without your consent. However, we may share your information with trusted third-party service providers who assist us in operating and improving the App. We may also share your information as required by law or to protect our rights, privacy, safety, or property.
4. Auto-Renewing Subscriptions
The App offers auto-renewing subscription options through Apple’s App Store. When you purchase a subscription, your payment will be processed by Apple, and your subscription will automatically renew unless you cancel it at least 24 hours before the end of the current subscription period. Apple’s subscription terms and cancellation instructions can be found in your Apple account settings. We do not have access to your payment information.
5. Security
We take reasonable measures to protect the security of your personal information. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee the absolute security of your information.
6. Children’s Privacy
The App is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us, and we will delete the information as soon as possible.
7. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the updated Privacy Policy on our website or through the App.
8. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at info@thesoftwaresupport.com.